At Jango Group, we bring a transformative approach to ATM Maintenance, built on precision engineering, preventive rigor, and a true partnership mindset that turns potential breakdowns into sustained reliability and customer satisfaction.
We initiate every project with an exhaustive physical and functional inspection of your ATM fleet: dispenser mechanisms, card readers, receipt printers, PIN pads, cash cassettes, locks, screens, power supplies, environmental seals, and overall cleanliness. Our engineers collaborate closely with your operations, field service, and compliance teams to understand service history, recurring faults, geographic constraints, peak usage patterns, and regulatory mandates — allowing us to design a fully customized maintenance program that directly supports your uptime targets, cost objectives, and brand promise.
ATM Maintenance at Jango Group is a disciplined, preventive-first, and responsive service designed to maximize equipment lifespan, eliminate unplanned downtime, ensure full regulatory compliance, and deliver consistent customer experiences. Our methodology covers every facet of ATM care. Here is a detailed overview:
- Initial Assessment & Baseline
- Hardware integrity check: wear on belts, rollers, sensors, motors, and cassettes.
- Software & firmware validation: version consistency, patch status, configuration accuracy.
- Service history review: past repairs, warranty coverage, vendor reports, failure trends.
- Risk & compliance mapping: PCI DSS readiness, physical security, environmental exposure.
- Preventive Maintenance Program
- Scheduled on-site visits: cleaning, lubrication, calibration, functional testing, and replacement of wear parts.
- Remote software maintenance: firmware updates, configuration audits, log management, antivirus scans.
- Parts lifecycle planning: proactive replacement based on manufacturer MTBF and actual usage data.
- Corrective & Emergency Response
- 24/7 on-call teams with defined SLAs (e.g., 2-hour arrival for critical outages, 4-hour for standard).
- Remote-first troubleshooting: software resets, parameter adjustments, error code resolution.
- On-site rapid repair: technicians equipped with common spares and diagnostic tools for first-time fix.
- Root cause analysis: detailed documentation of every incident to prevent recurrence.
- Parts Logistics & Inventory Management
- Strategic national warehousing of high-demand parts for fast deployment.
- Direct OEM relationships for proprietary components and accelerated sourcing.
- Reverse logistics: secure collection, refurbishment, or eco-friendly disposal of faulty parts.
- Quality Assurance & Compliance
- Post-repair validation: full transaction simulation, security checks (skimming detection, encryption verification), and customer flow testing.
- Audit-ready documentation: timestamps, technician reports, before/after photos, test results.
- Continuous technician certification: regular training on new ATM models, security threats, and safety standards.
- Performance Tracking & Optimization
- Monthly KPI reporting: MTTR, first-time fix rate, downtime minutes, parts consumption, cost per ATM.
- Cost optimization: recommendations to reduce field visits, standardize parts, or plan hardware refresh.
- Long-term asset strategy: guidance on lease vs. buy, lifecycle extension, and total cost of ownership reduction.
By executing this rigorous ATM Maintenance program, Jango Group helps financial institutions achieve industry-leading reliability, lower operational expenses, extended equipment life, and unwavering customer trust — all while maintaining full regulatory compliance.
Why Choose Jango Group for ATM Maintenance Our dedication to precision, speed, and accountability makes us the reliable partner for keeping ATM networks performing flawlessly.
- Certified expertise on all major ATM brands and their latest generations
- Preventive-first philosophy that dramatically reduces unplanned outages
- Rapid, SLA-driven response with nationwide coverage
- Full transparency: detailed reports, audit trails, and cost visibility
- End-to-end ownership: from preventive checks to emergency repairs and optimization
